Who we are
Privacy Policy
Introduction
Welcome to Bolaven Origins.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit and use our website: https://bolavenorigins.com.
Bolaven Origins provides premium products, specialty coffee, luxury collections and VIP membership services.
Information We Collect
When you create an account, place an order, subscribe to our VIP Membership, contact us or use our website, we may collect:
- Name and surname
- Email address
- Billing and shipping information
- Account information
- Payment-related information processed securely by our payment providers
- Website usage information, cookies and technical data
Payments
Payments on our website are processed through secure third-party payment providers.
We do not store your complete credit card details.
Payment providers may process information according to their own privacy policies.
WooCommerce and Orders
Our website uses WooCommerce to process orders, manage customer accounts and provide shopping services.
We use your information to:
- Process and deliver orders
- Manage customer accounts
- Provide customer support
- Maintain transaction records
VIP Membership
If you register for our VIP Membership, we collect the information required to create and manage your membership account.
VIP members may receive access to:
- Premium products
- Limited collections
- Special offers
- Members-only opportunities
Cookies
Our website uses cookies to improve your experience, remember preferences, provide secure login functionality and analyze website traffic.
You can control or disable cookies through your browser settings.
How We Use Your Information
We use collected information to:
- Provide our products and services
- Process payments and orders
- Manage accounts and subscriptions
- Communicate with customers
- Improve our website and services
- Comply with legal obligations
Data Sharing
We only share personal information with trusted service providers necessary to operate our website, including payment processors, hosting providers, shipping partners and security services.
We do not sell personal information to third parties.
Data Retention
We keep personal information only for as long as necessary for business, legal and security purposes.
Customers may request access, correction or deletion of their personal data where applicable.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
Contact
For privacy questions or requests, please contact:
Email: info@balkanasia.global
Website: https://bolavenorigins.com